We listened to over 60,000 consumers in the last five years to improve our products and services. Our long-running habit of listening to our customers through market research and focus groups is an integral part to our pursuit of excellence: they give witness to the high Quality of our brands and products and thanks to them Ariston Thermo is able to continuously improve.
OPERATORS: Quality is a value which is shared at all levels of the organisation and Ariston Thermo strongly believes in increasingly intensive training. In particular, the Lean Six Sigma method envisages the training and identification of an ever-larger number of specific professionals, now also at the Master Black Belts level, in order to reduce the variability of manufacturing processes.
CUSTOMERS: As a demonstration of Ariston Thermo’s attention for its end customers, the Net Promoter Score has been further extended, a listening project under which the consumers are called upon to give their assessment with a score from 0 to 10, contributing to establish the recommendation index for our products and services and thus allowing the Group to intervene and make improvements.