We listened to over 30,000 consumers in the last three years to improve our products and services. Our long-running habit of listening to our customers is an integral part to our pursuit of excellence: they give witness to the high Quality of our brands and products and thanks to them Ariston Thermo is able to continuously improve.
All of our efforts and measures taken to improve corporate processes are aimed at offering our customers products’ Quality and excellent pre- and after-sales services. Our objective, supported by our commitments and investments in recent years, is that of exceeding our customers’ expectations, and thus creating the conditions that will make them our most fervent supporters.
As a demonstration of the attention the Group gives to our end customers, we have progressively extended the Net Promoter Score - a listening project where consumers are called upon to evaluate our products and services - in all of our markets. This analysis method involves our customers rating their satisfaction from 0 to 10, which will contributes to setting a recommendation index for our products and services, enabling the Group to act on them and grow.