Start from customers

The Quality culture is not limited to designing and manufacturing products. It involves all business processes, from supplier management to support services, in order to continuously improve our customers’ experience.
Road to 2022
  • >95% OF PRODUCTS REQUIRE NO TECHNICAL INTERVENTIONS IN THEIR FIRST 5 YEARS OF SERVICE
  • EXCELLENCE CLASS SERVICE IN NPS: AT GROUP LEVEL AND IN ALL COUNTRIES
2018 | FACTS & FIGURES
95% of products
CURRENTLY REQUIRE NO TECHNICAL INTERVENTIONS IN THEIR FIRST 3 YEARS OF SERVICE
250 million
PEOPLE IN THE WORLD USE AND APPRECIATE OUR PRODUCTS EVERY DAY
34%
TECHNICAL INTERVENTIONS DECREASED OVER THE PAST 24 MONTHS
10 years
Warranty
10,000
WORKING DAYS IN TRAINING FOR SERVICE CENTRE PARTNERS
ENVIRONMENTAL QUALITY AND SAFETY CERTIFICATION AT CORPORATE LEVEL
VIEW MORE ABOUT THE GROUP
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