Start from customers

The Quality culture is not limited to designing and manufacturing products that can meet the needs of our customers all over the world—it involves all business processes, from supplier management to support services, in order to continuously improve the experience of those relying on our solutions.
Road to 2022
  • >95% OF PRODUCTS REQUIRE NO TECHNICAL INTERVENTIONS IN THEIR FIRST 5 YEARS OF SERVICE
  • NET PROMOTER SCORE: BEING RECOGNISED AS EXCELLENT BY OUR CUSTOMERS AT GROUP LEVEL AND IN EACH COUNTRY
2020 | KEY FACTS AND FIGURES
95% of products
REQUIRE NO TECHNICAL INTERVENTIONS IN THEIR FIRST 5 YEARS OF SERVICE
Over 260 million
PEOPLE IN THE WORLD USE AND APPRECIATE OUR PRODUCTS EVERYDAY
Up to 10 years
Warranty
Over 2200
WORKING HOURS IN TRAINING FOR SERVICE CENTRE PARTNERS
CERTIFICATION OF QUALITY, ENVIRONMENT, HEALTH AND SAFETY MANAGEMENT SYSTEMS
FIRST INTERNATIONAL TECHNICAL COMMITTEE REMOTELY MANAGED
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